Questions We Hear From Our Customers

by | Jul 1, 2023 | Residential, Commercial

Choosing a new roofing contractor in Raleigh, NC, can be challenging, particularly as there are so many different roofing companies and professional contractors on the market.

With so many choices, narrowing down your options can be hard, so you should ask questions to determine whether or not a company is worth your time and money.

As a roofing company at Big Bear Roofing, we understand how challenging it can be to find the perfect roofing contractor for your home, so we’ve put together a list of questions you should ask before hiring a roofing professional.

How Long Have You Been Repairing And Replacing Roofs?

New roofing companies and contractors who haven’t been repairing roofs for very long might make basic mistakes or cause lasting damage to your roof.

As such, you should always seek out a roofing contractor with the experience to rest assured that your roof will be fixed properly and last many years.

At Big Bear Roofing, our team has over 50 years of combined experience in replacing and repairing roofs across the North Carolina area, so you know that you can trust us to fix your roof and make your home safe again.

What Roofing Products Do You Use?

The professionals who work on your roof are vital but equally important because of the standard of the roofing products they use.

If they use cheap, inferior-quality products, you might find that your roof needs repair more often and doesn’t last as long as it should.

As such, you should always search for a roofing contractor that will use high-quality, reliable roofing products in your home.

Big Bear Roofing only uses the finest roofing products on the market and is continually checking out new solutions and testing them before we start using them in our clients’ homes.

That means that you’ll receive a high-quality roof repair or replacement service when you work with us, which will last for many years.

We’re so confident about our roofing products’ quality that we offer a lifetime warranty, so you know that if something goes wrong, we’ll fix it for you.

Can You Fix Storm Damage?

Storms are a common occurrence in North Carolina, and as such, any professional roofing contractor should know how to repair storm damage.

We offer dedicated storm damage roofing repair services, so our clients can rest assured that if a storm damages their roof, we’ll be on hand to fix it quickly and efficiently.

Do You Have Reviews And References?

Any professional contractor, be it a builder or a roofing contractor, should have references and reviews from past clients to show potential new customers.

Ask to see their references and where they have reviews posted online so you can check that your new roofing contractor offers the superior service they say they can provide.

The Big Bear Roofing team takes great pride in our customer reviews and references and is always proud to show them to anyone who asks to view them.

If the roofing contractor you’re considering using refuses to provide references or has no reviews online, then be wary. They might not offer a quality service, which could result in lasting damage to your home and its roof.

Does Your Company Have Insurance And Accreditation?

Professional roofing companies must take out insurance, so ensure you ask for their policy details to check that it is legitimate.

Roofing contractors also get certificates and accreditations, so you should also ask for proof before hiring a new roofing contractor.

Big Bear Roofing is a Gas Safe, BBB A+ accredited business with a complete insurance policy. We’re always happy to share details of this information with our potential clients, so if in doubt, ask!

Are You Able To Fix Metal Roofs?

In North Carolina, roofs come in all shapes and sizes; as such, you need to make sure that you find a versatile roofing contractor with a diverse skill set.

You must ask this question if you have a metal roof, but you also should ask even if you don’t so you can find out about your new roofing contractor’s experience.

The team at Big Bear Roofing knows all about metal roofs and how to fix and fit them, so whether your home has a metal roof or not, you know you’re working with professionals when you hire us.

For a Roofing Solution in Raleigh, NC, Call Our Roofing Contractors

For more information on how our roofers can help make your Raleigh, NC, roof safe and spotless, don’t hesitate to contact us here at Big Bear Roofing. We offer free, no-obligation quotes to all of our residential and commercial clients, so you can learn more about what we can do for you and your roof.


Get a Free Estimate Today and Compare Our Prices and Products for a Better Roof at a Better Price.